How long does delivery take?

Our average delivery time is 7–15 business days, depending on your location and the product.

You’ll receive a tracking link via email once your order has been shipped.

Do you ship worldwide?

Yes, Lumeroa ships worldwide 🌍

Shipping costs and times vary by country and are shown during checkout.

My order hasn’t arrived yet — what should I do?

If your order hasn’t arrived after the estimated time, contact us at support@lumeroa.com and we’ll look into it immediately.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Klarna (Buy Now, Pay Later), and iDEAL for EU customers.

All payments are 100% secure through certified gateways.

Can I cancel or change my order?

Yes, as long as your order hasn’t shipped yet.

Please contact us as soon as possible at support@lumeroa.com.

I made a mistake in my address — what can I do?

Send us an email right away with the correct address.

If your package hasn’t been sent yet, we’ll fix it for you immediately.

What is your return policy?

You can return your product within 14 days of delivery if it’s unused and in original packaging.

Please email support@lumeroa.com for return instructions.

What if my product arrives damaged?

No worries — if your item arrives damaged or defective, contact us within 48 hours of receiving it with photos.

We’ll send you a free replacement or full refund.

Do you cover return shipping?

If the product is faulty or damaged, yes, we’ll cover return shipping.

Otherwise, customers are responsible for the return cost.

Are Lumeroa lamps rechargeable?

Many of our models are rechargeable and wireless — check each product description for details.

Do the lamps get hot?

No — Lumeroa lamps use energy-efficient LEDs, which stay cool to the touch even after hours of use.

How long do the LEDs last?

Our LEDs last up to 50,000 hours, giving you years of cozy light.

How can I contact Lumeroa?

You can reach us anytime at support@lumeroa.com.

We usually reply within 24 hours (Mon–Fri).